777bat Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data 777bat collects, why we collect it, and how we keep it safe on Bangladesh's most trusted gaming platform.
1. Introduction
Your data, your rights. 777bat is committed to handling personal information with transparency, integrity, and care. This Privacy Policy explains your rights and our obligations in plain, accessible English.
This Privacy Policy ("Policy") describes how 777bat ("we", "us", "our") collects, processes, stores, and shares personal data when you access or use the 777bat website, mobile platform, and all associated services (collectively, the "Platform"). It applies to all visitors, registered users, and players regardless of whether they access the Platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or any other location.
By registering an account on 777bat, you acknowledge that you have read and understood this Policy, and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not create an account or continue to use the Platform.
This Policy should be read alongside the 777bat Terms & Conditions and Responsible Gaming Policy. Those documents are incorporated by reference and form part of the complete regulatory framework governing your use of the Platform. Where any provision of this Policy conflicts with the Terms & Conditions, the Terms & Conditions shall prevail.
2. What Personal Data We Collect
777bat collects different categories of personal data depending on how you interact with the Platform. The following sets out the main data types we process, grouped by category.
Identity and Contact Data
- Full legal name as provided during registration or identity verification.
- Date of birth (to verify compliance with the 21+ age requirement).
- Email address and mobile phone number used for account communications.
- National identity card number, passport number, or other government-issued identification provided during KYC verification.
- Residential address, including division, district, and postal code within Bangladesh.
Financial and Transaction Data
- Payment method details including bKash mobile number, Nagad account, Rocket number, Upay account, bank account name and number (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and the last four digits of Visa or Mastercard where applicable.
- Deposit and withdrawal amounts, dates, and transaction reference numbers.
- Bonus claims, wagering history, and net gaming revenue associated with your account.
- Refund and chargeback records where applicable.
Technical and Device Data
- IP address and approximate geolocation derived from your network connection.
- Device type, operating system, browser type and version, and screen resolution.
- Session duration, pages visited, features used, and navigation paths within the Platform.
- Cookies, pixel tags, and similar tracking technologies as described in Section 7 of this Policy.
- Crash reports and error logs generated during your use of the Platform.
Communications Data
- Messages sent to our customer support team via email or live chat.
- Feedback, complaints, and dispute correspondence.
- Survey responses and promotional participation records.
- Records of your marketing preferences and opt-in or opt-out choices.
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data. If you voluntarily disclose such information during a customer support interaction, we will limit its use strictly to resolving the specific issue raised.
3. How We Use Your Personal Data
777bat processes your personal data only where we have a lawful basis for doing so. The table below summarises our primary processing purposes and the corresponding legal basis for each.
| Purpose | Legal Basis |
|---|---|
| Account registration and identity verification (KYC) | Contractual necessity; legal obligation |
| Processing deposits and withdrawals | Contractual necessity |
| Providing casino games, sports betting, and platform features | Contractual necessity |
| Fraud detection, security monitoring, and anti-money-laundering checks | Legal obligation; legitimate interest |
| Age verification and responsible gaming enforcement | Legal obligation; legitimate interest |
| Customer support and dispute resolution | Contractual necessity; legitimate interest |
| Sending transactional notifications (deposit confirmations, withdrawal updates) | Contractual necessity |
| Sending promotional communications and personalised offers | Consent (you may opt out at any time) |
| Platform analytics and product improvement | Legitimate interest |
| Compliance with applicable laws and regulatory requirements | Legal obligation |
We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for the processing.
4. Sharing Your Personal Data
777bat does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with carefully selected third parties only in the circumstances described below, and only to the extent necessary for the stated purpose.
Game and Technology Providers
We share session and account identifiers with our game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — solely to enable you to play their games on the 777bat Platform. These providers operate under contractual data processing agreements and are prohibited from using your data for independent purposes.
Payment Processors
To complete deposit and withdrawal transactions, we share the minimum necessary payment information with our payment partners, including bKash, Nagad, Rocket, Upay, and the banking institutions listed in our platform. Payment partners handle their own data practices under their respective privacy policies; we recommend reviewing those independently.
Identity Verification Services
We may engage third-party KYC and identity verification providers to validate the documents you submit. These providers are bound by strict confidentiality obligations and data processing agreements. They may not retain or use your identity documents beyond the scope of verification.
Legal and Regulatory Authorities
We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other illegal activity. Such disclosures will be documented and limited to the minimum data required.
All third parties with whom we share your data are required to process it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond those explicitly agreed with 777bat.
5. Data Retention
777bat retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Account and Identity Data
Account registration data and identity verification documents are retained for the duration of your active account relationship with 777bat, plus a minimum period of five years following account closure. This retention is required for anti-money-laundering compliance and audit purposes.
Transaction Records
Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years from the date of the transaction. This period may be extended where a transaction is subject to a dispute, investigation, or regulatory inquiry.
Support and Communications
Customer support correspondence is retained for two years from the date of the last interaction, unless the communication relates to an unresolved dispute, in which case it is retained until resolution plus one year.
Analytics and Technical Data
Anonymised or aggregated analytics data derived from your Platform usage may be retained indefinitely as it no longer constitutes personal data. Individual session logs and IP address records are retained for up to 12 months.
When your personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures. You may request information about specific retention periods applicable to your data by contacting [email protected].
6. Your Data Rights
As a user of the 777bat Platform, you have a number of rights with respect to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account username.
We will respond to all legitimate data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. There is no charge for submitting a data rights request, unless requests are manifestly unfounded or excessive, in which case a reasonable fee may apply.
7. Cookies and Tracking Technologies
777bat uses cookies and similar tracking technologies to deliver and improve the Platform, personalise your experience, and analyse usage patterns. A cookie is a small text file placed on your device when you visit the Platform. You can control cookie behaviour through your browser settings, though disabling certain cookies may affect the functionality of the Platform.
Essential Cookies
These cookies are strictly necessary for the Platform to function correctly. They maintain your session state, remember your login status, and enable secure transactions. Essential cookies cannot be disabled without affecting core Platform functionality.
Analytics Cookies
We use anonymised analytics tools to understand how users navigate the Platform, which features are most popular, and where technical issues arise. This data helps us improve the user experience for all players. Analytics cookies collect aggregated data only and do not identify individual users.
Marketing Cookies
With your consent, we may place marketing cookies to deliver promotional content relevant to your interests — such as seasonal promotions tied to BPL, IPL, Eid, or Pohela Boishakh campaigns. You may withdraw your consent to marketing cookies at any time by updating your browser preferences or contacting [email protected].
We do not use tracking technologies to build profiles for sale to third-party advertisers. Any data collected via cookies is used solely to operate and improve 777bat's own services.
8. Data Security
777bat implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
Encryption in Transit and at Rest
All data transmitted between your device and the 777bat Platform is protected using TLS (Transport Layer Security) encryption. Sensitive data stored on our servers, including identity documents and payment information, is encrypted at rest using AES-256 or equivalent standards.
Access Controls
Access to personal data within 777bat's systems is restricted to staff members who require it to perform their specific job functions. All staff with data access undergo training on data protection obligations and are bound by confidentiality agreements.
Security Monitoring
Our Platform is continuously monitored for suspicious activity, including unusual login attempts, abnormal transaction patterns, and potential data breaches. Automated alerts and manual review processes are in place to detect and respond to security incidents promptly.
Security incident notification: In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, 777bat will notify affected users without undue delay, providing details of the nature of the breach and the steps taken to mitigate it.
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
9. Children's Privacy and Age Restriction
The 777bat Platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. Our registration process includes age verification steps designed to prevent minors from accessing the Platform.
If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete the associated data, and return any deposits made. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].
10. Changes to This Privacy Policy
777bat reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.
Your continued use of the 777bat Platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure by contacting [email protected].
We encourage you to review this Policy periodically to stay informed about how 777bat protects your personal information. Archived versions of previous policies are available on request.
11. Contact Our Data Protection Team
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 777bat handles your personal data, please contact our data protection team using the details below. We aim to respond to all enquiries within 48 hours (Bangladesh Standard Time, UTC+6).
Data Protection Contact
Email:
Subject line: Privacy Policy Enquiry
Response time: Within 48 hours (Bangladesh Standard Time)
For formal data rights requests such as access, erasure, or portability, please use the subject line "Data Rights Request" and include your registered username and the specific right you wish to exercise. We may ask you to verify your identity before processing the request.
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